The Unique "Management Formula"
Vinmec Healthcare System has once again been honored as one of the "Best Managed Companies in Vietnam" in 2023. This marks the second consecutive year that Vinmec has received this prestigious title in Vietnam.
Sharing about one of the core clinical management methods that has contributed to Vinmec's outstanding success in recent years, Mr. Nguyễn Huy Ngọc, Deputy General Director of Operations - Vinmec Healthcare System (Vingroup Group), said: "At all of our hospitals and clinics, the process of examination and treatment is organized and managed according to the service line model with the principle of multidisciplinary coordination, placing the patient at the center. In this model, the doctor’s mindset is to provide the best service for the patient, rather than simply treating based on what is already available."
"The service line model also allows doctors to overcome common limitations in healthcare and enhance their professional capabilities. Therefore, this is a modern management model applied by some of the world’s largest healthcare systems, such as Mayo Clinic, Cleveland Clinic, and Upenn," Mr. Huy Ngọc emphasized.
In addition to its clinical management strategy, Vinmec places great importance on quality management. Encouraging customers to use the MyVinmec app for scheduling and tracking medical results has significantly reduced waiting times, with automatic appointment rates increasing by 50-70%.
Vinmec is also a pioneer in publicly rating doctors with a 5-star review on its website, ensuring transparency and honesty to optimize and improve customer experience.
"Through strict evaluation rounds, supported by independent judges, businesses continue to affirm and maintain their philosophy and operating strategy according to the 4 core criteria set by the program. They truly deserve to be exemplary entities for the title of Best Managed Companies," said Mr. Phạm Văn Thinh, CEO of Deloitte Vietnam, in his assessment of Vinmec during the awards ceremony.
Endless Efforts to Approach World-Class Standards
Alongside the "secrets" of management, Vinmec is also focusing on innovation, creativity, and the application of technology to provide patients with the opportunity to access the world’s leading treatment methods. The use of 3D printing technology in joint replacement surgeries, cardiovascular interventions, and other procedures at Vinmec has provided optimal treatment options tailored to each individual patient. As a result, Vinmec not only treats domestic patients but has also attracted patients from many countries, including advanced nations like the U.S., Japan, South Korea, and European countries—especially for conditions treated with stem cell therapy.
Recently, Vinmec has continuously “conquered” prestigious international quality standards. Vinmec Times City and Vinmec Central Park have been recognized as Centers of Excellence (COE) in Cardiology and received the American College of Cardiology (ACC) certification for heart failure management. Vinmec Times City has also become a member of the Cleveland Clinic’s global hospital network.
The Clinical Immunology and Allergy Center (Vinmec Times City) has been recognized for its diagnostic and treatment capabilities by the International Hereditary Angioedema Organization. Vinmec's genetics lab partners with global pharmaceutical company AstraZeneca as a reference lab. Additionally, Vinmec has met the RTAC (Australia) standards for reproductive support, CAP (USA) standards for laboratory testing, and AABB (Tissue Banking) standards.
Collaborating with industry “giants” to quickly access advanced management models is the path that is helping Vinmec increasingly align with international standards and expand its reach globally. With the title of “Best Managed Company,” Vinmec is not only becoming a part of the global elite business network but also has the opportunity to expand into new markets and lead in its field of operation.
