Vinmec Phu Quoc's customer experience and the quest for quality

Vinmec Phu Quoc's customer experience and the quest for quality

Doan Thi My Duyen and her husband put a lot of time and work into their second pregnancy to find a birthing facility they could trust.

Ms. Duyen always seeks out medical facilities that can accommodate her needs because her health issues make daily life tough. a hospital with the knowledge and ability to follow women during their pregnancies and offer the finest care for new mothers.

It is well known that Ms. Duyen visited numerous medical facilities for an ultrasound and checkup during her prior pregnancy. Her expectations have not been fulfilled by the medical centers in the neighborhood where she resides on the island of Phu Quoc. She said: My first pregnancy started in Vinmec Phu Quoc, and now that I'm expecting my first child and will be a mother for the first time, I'm looking forward to having a cesarean birth because I'm also frightened of pain. The doctor here, however, discovered that my health was still assured for a normal birth and urged me to give birth naturally in order to provide the ideal environment for the kid. But now because I was so terrified, I returned to the mainland and underwent a cesarean section at a nearby hospital on the day of my birth. The first time I gave birth, I still did not have the grace to experience Vinmec's services.

Vinmec Phu Quoc's customer experience and the quest for quality

Ms. Duyen made the decision to travel extensively throughout this pregnancy for research. She searched for a location that suited all of her needs and gave her a sense of peace of mind despite speaking with numerous family members and friends, consulting websites, using Facebook, etc. She now recalls Vinmec Phu Quoc, but she overheard an acquaintance say: "Be aware that they would only let you deliver naturally through a cesarean surgery. I was hesitant to visit Vinmec because of this sharing, but after my last visit, I believe this time will be different, so I made the decision to go."

Ms. Duyen attended the Vinmec Phu Quoc Hospital in the eighth week of her pregnancy and spoke with Dr. Ta Quoc Ban. After the prenatal exam, she experienced the exact reverse of what her buddy had suggested. "After a while of returning to the clinic, I noticed that the service has substantially improved, but the doctor is also very attentive. It is vital that the doctor will give advice on giving birth based on the patient's health state, she said. frequently deliver birth via cesarean section, but do not coerce clients as her friends say."

Obstetrician Bs. Ban of Vinmec Phu Quoc International General Hospital stated that a cesarean section would be a more suitable procedure for Ms. Duyen given her current state of health. The mother's health could be at risk from a routine delivery due to her illness during her second pregnancy.

She visited Vinmec Phu Quoc and after seeing the level of customer service and commitment they provide, she made the decision to purchase a maternity package at the hospital.

Every mother who travels to Vinmec Phu Quoc experiences a pain-free, pleasant birth. Duyen has also used spinal anesthetic methods. Only Vinmec Hospital in Phu Quoc Island uses this procedure.

The approach currently most frequently employed is spinal anesthesia. Local anesthetic is injected into the subarachnoid space in the lumbar area to carry out this procedure, also known as arachnoid anesthesia. Cytotoxic medications combine with cerebrospinal fluid, affecting nerve root conduction, which results in reversible motor paralysis and sensory loss. Spinal anesthesia involves the collaboration of the patient and the anesthesiologist, as well as competent personnel who are proficient in the principles and procedures. The patient will be awake during this surgery, therefore he must work effectively with the anesthesiologist to complete it.

Please dial HOTLINE for more information or register for an appointment HERE. Download MyVinmec app to make appointments faster and to manage your bookings easily.

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