Vinmec provides quality, comfortable dialysis for foreign patients

The first thing that impressed him here is that he had access to an interpreter at all times. Next was the state-of-the-art facility that comprehensively eliminates accumulated toxins, ensuring the most efficient dialysis result and highest level of safety for patients. This helps stabilise patients’ blood pressure, reduce joint pain and diminish peripheral nerve disorder symptoms such as numbness, fatigue, acroparesthesia and pain in the bones.
After his first dialysis at Vinmec, Takamura felt completely healthy and recovered as fast as in his hometown. "Every time I undergo a dialysis at Vinmec, I feel comfortable just like I am at home,” said Takamura.

Since then, prior to every business trip to Vietnam, he would write a letter to book an exact date for his dialysis at Vinmec. Now, after nearly 10 treatments of dialysis here, Takamura has become very familiar with all the doctors and technicians at the Nephrology and Dialysis Unit of the Vinmec International Hospital.

“For patients who require dialysis, quality is the most important thing. Because patients might have to wait for many years, probably 10 to 20 years, before a suitable kidney is found for transplantation, the more efficient dialysis is, the better the life quality of the patient is,” Doctor Nguyen Quoc Tuan, head of the unit said. “Dedicating three times a week for treatment, dialysis patients expect empathy and consideration from the medical staff, as well as comfort during hospitalisation. Vinmec features an air-conditioner system that ensures proper temperature at all times and clean sheets in every ward, which will meet patients’ demands.”
“We have received many letters from Vietnamese expats, tourists and foreigners working in Vietnam, especially travel agencies, looking for dialysis services at the Vinmec International Hospital. More and more foreign patients come to Vinmec for dialysis every day,” he said.
Dr Tuan recalled one patient in January 2014 - Mary from France who stayed in Vietnam for two months for vacation. During this time she received dialysis at the Vinmec International Hospital for a total of 25 times. Wherever she went to, she always tried to return to Hanoi for dialysis before continuing her journey.

An Indonesian patient, because of work, returned to Hanoi from Ho Chi Minh City one day late for his dialysis schedule. When he arrived at the hospital, he was very tired. Vinmec’s team immediately initiated the proper dialysis protocol for such cases: a higher salt concentration applied at a slower dialysis rate, prolonging dialysis time to prevent the patient from losing balance or having a headache.

The Vinmec International Hospital is determined to provide healthcare services that can serve not only local but also foreign patients. “Providing satisfactory healthcare services is also a way to attract foreign investors to Vietnam,” Dr Tuan said.

The Vinmec International Hospital features the new generation HDF online 5008S dialysis system produced in 2011. The system will eliminate a major number of substances with average molecular weight, which accumulate in chronic renal failure patients. This will help stabilise patients’ blood pressure, prevent complications of Beta-2 microglobulin accumulation, diminish itching, pain in bones and joints, numbness and peripheral nerve disorder symptoms. The hospital’s comfortable reclining chairs were designed specifically for dialysis patients to ensure a relaxed environment during the time of treatment.