Insurance payment procedures at Vinmec

List of insurance partners of VINMEC: Please see HERE

Outpatient treatment

• Step 1: The customer signs the Claim Form (the hospital provides the form provided by each insurance company).
• Step 2: The customer signs the invoice and receipt to confirm that they have used the service.

Inpatient treatment

• Step 1: The customer signs the Claim Form (the hospital provides the form provided by each insurance company).
• Step 2: VINMEC contacts the insurance company to request a direct guarantee for you.
• Step 3: VINMEC will notify you of the guarantee results.
• Step 4: The customer signs an invoice and receipt to confirm that he has used the service upon discharge and pays the part of the hospital fee that the insurance refuses according to VINMEC's ​​regulations (if any).

Note

• The customer fills in the Authorization form to disclose personal medical information (Hospital Form).
• The customer fills out the Commitment to Pay (Hospital Form) to provide credit card information to the hospital. Customers’ credit card information is stored absolutely confidentially at Vinmec.
• This is a mandatory requirement for insurance companies with the symbol (***) in the list of Vinmec's insurance partners. Vinmec only accepts credit cards.
• In case the insurance company refuses to pay part or all of the incurred hospital fees, Vinmec will send a notice to the customer. If the customer cannot pay directly at Vinmec, Vinmec will directly debit the customer's credit card.

Customers pay an advance according to Vinmec's regulations and pay directly to Vinmec after using medical services.