Below are Vinmec's guidelines for customers in case inpatient treatment is required. Please read these guidelines carefully to receive the best possible service.
After a medical examination, if inpatient treatment is required, doctors and nurses will guide you in selecting a hospital room and making a deposit before admission. The hospital bed fee is calculated from the time you are admitted until you check out. The length of stay is calculated hourly based on the room rates in different departments, according to the following percentage of the daily room rate:
Hospital Admission Procedures
Upon hospitalization, medical staff will provide detailed instructions on administrative procedures and hospital regulations during your stay.
Hospital Fee Deposit Before Admission
Once you agree to use medical services, please complete the hospital fee deposit at the nearest cashier counter before admission.
- Surgical Services: A 100% deposit of the surgical or procedural service fee is required.
- Inpatient Treatment Services: A 100% deposit based on the estimated cost provided by the doctor and the hospital’s regulations is required.
*Note:
The deposit may differ from the actual cost, depending on your health condition, treatment method, medications, and medical supplies used during hospitalization. If you are admitted after an emergency or outpatient examination, you must settle all these costs before completing the admission procedures.
Required Administrative Documents for Admission
You must present the following documents at the cashier counter or inpatient nursing desk within 24 hours of admission to process insurance and other administrative matters:
- Health insurance card (if applicable) and private insurance card (mandatory within 24 hours from admission if available).
- National ID card/Passport or Birth Certificate (for children).
- VinID card or other discount cards (if applicable).
- Other medical records as required by the doctor (test results, imaging diagnostics, prescriptions, etc.).
Important Notes for Admission
- You should limit bringing valuables to the hospital and manage your belongings throughout your hospital stay.
- Maternity patients should prepare one set of clothing for themselves and a warm blanket for the baby upon discharge.
- Food, drinks, fruits, or fresh flowers are not allowed in the hospital.
During Hospitalization at Vinmec
Patient Identification
Upon admission, you will receive an identification wristband on your wrist or ankle, containing the following details: Full name, Date of birth, and PID code. Before any examination, medical intervention, surgery, or procedure, at least two identifiers will be used for verification: (1)Full name, (2) Date of birth and PID code (if necessary). This ensures maximum accuracy and minimizes errors during your hospital stay. Doctors and nurses will take care of you throughout your hospitalization. In addition to checking blood pressure, measuring body temperature, and performing other medical procedures, nurses will discuss your specific needs to provide the most comprehensive and attentive service possible.
Vinmec offers three types of inpatient rooms for you to choose from:
Doctors will advise you on room selection based on your needs at the time of hospital admission. If you wish to change or upgrade your room, please inform the nursing staff for assistance.
Hospital Bed Charges:
The hospital bed charges are calculated from the time you are admitted until the time you check out for discharge. The hospitalization duration is calculated based on the following time frames: 1 hour - 4 hours, 4 hours - 8 hours, 8 hours - 12 hours, 12 hours - 16 hours, from 16 hours onwards is considered 1 full hospitalization day.
The hourly hospitalization fee is based on the room rates in different departments and is divided according to the percentage of the daily hospitalization rate as follows:
Preventing Risks of Falling in the Hospital
To ensure your safety throughout the treatment period, medical staff will regularly assess your risk of falling and provide information on prevention to both you and your family upon admission. They will also guide you on how to use the equipment in your hospital room. Doctors will explain the side effects of medications that may increase the risk of falling, such as: low blood pressure, muscle stiffness, or impairment of the central nervous system (dementia, delirium, etc.). If you are at high risk of falling, the nursing staff will place a "FALL RISK" warning wristband on your wrist to ensure you receive assistance whenever needed. Additionally, the hospital provides fall prevention equipment, including hospital beds, bed rails, wheelchairs, and crutches as required by medical professionals.
Calling for Nurse Assistance
Whenever you need assistance, you can press the "Call Bell" button located at your bedside for two-way communication with the nursing staff. If you need help in the restroom, pull the "Call Bell" cord to call a nurse.
Clothing and Linens
Linens (blankets, sheets, pillows) and patient attire will be changed daily or as needed. If you require additional items, please contact the nursing staff. Please note: Do not wash or dry personal linens in the patient room. All items provided in the room, such as towels, clothing, weight scales, slippers, and hangers,... are hospital property. After use, please return them to their designated places and do not remove them from the patient room.
Patient’s Personal Medications and Hospital Storage
Any medications brought in by the patient must be handed over to the nursing staff for safekeeping. If the medication is determined to be not permitted for use in the hospital, it will be returned to the patient upon discharge or given immediately to a family member to take home. In some cases, a patient’s personal medication may be used if the required medication is unavailable in the hospital pharmacy, if the medication was purchased at Vinmec International General Hospital Pharmacy, or if the medication meets visual inspection and storage condition requirements and has been approved for use by the Vinmec International General Hospital Pharmacy.
Pain Management During Inpatient Treatment
At Vinmec hospitals, pain-free treatment is a top priority for patients throughout their hospital stay. Vinmec has researched and implemented pain-free treatment methods, utilizing advanced pain relief and anesthesia techniques to enhance surgical outcomes.
During diagnosis and treatment, if you experience pain, your pain level will always be assessed, and safe pain management methods will be applied. This ensures a more comfortable recovery, reduces the risk of chronic post-surgical pain, and promotes faster health restoration.
For maternity patients, Vinmec’s anesthesiologists provide pain-free postpartum pain relief using a regional anesthesia technique that does not involve opioids. This allows mothers to walk and care for their newborns quickly after birth while preserving lactation function.
Nutritional Regimen for Inpatients
Hospitals within the Vinmec Healthcare System ensure that patients receive a balanced and hygienic diet as recommended by the hospital’s specialist nutritionists, consisting of three main meals and one supplemental meal per day.
Between 13:00 - 15:00 on the previous day, a room service staff member will visit you to collect your meal preferences for the following day. The serving times for main and supplemental meals may vary depending on the hospital.
If you require special dietary options, please inform the nursing staff.
For medical reasons, family members are requested not to bring outside food into the hospital or consume food inside the patient’s room.
Medical Costs for Inpatient Treatment
In addition to the initial deposit, any additional charges incurred will be notified once per day, and a request for additional payment will be made if the actual hospital expenses exceed the initial deposit. The reception cashier will inform you once the receipt has been prepared. You or your family members are kindly requested to settle the payment at the hospital’s cashier counter.
Discharge Procedures
Discharge procedures are processed every morning. If you require an unexpected discharge, please notify the hospital at least 2 hours in advance so that the department and hospital can prepare the necessary documents and procedures.
- Upon discharge, you will receive medical documents, including the discharge medical report, test results, imaging diagnostic results, and prescriptions.
- If you wish to collect your prescribed medications upon discharge, please inform the nursing staff to complete the necessary procedures. The cost of the medication will be included in your hospital discharge bill.
- For childbirth cases at Vinmec, the maternity ward administrative staff will assist you in filling out the necessary information for the birth certificate. The birth certificate will be issued upon discharge. If the person collecting the birth certificate is not the mother, the authorized person must bring their National ID card along with the mother’s documents to complete the procedure.
